Take the test….

April 22, 2009 by Bob Furniss
Filed under: Engagement, Management, People 

culture_shiftIf you read the previous post, you know that I have been thinking a lot lately about the how the culture of a company or a department affects the success of the team, the morale of the team members and ultimately the experience of the customer.

I recently found a great little self-test that you can take to help you understand your culture and where you need to focus.  Inc. Magazine offers the test online here: Click Here

Check it out.  I plan to devote several future post on what to do about your results - how you can begin to make a shift in your culture.

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  • Bob Furniss

    bobfurniss_head_small As founder and President of Touchpoint Associates, Inc., Bob Furniss has more than 25 years of experience in the customer service field - assisting organizations to increase productivity and profits by bringing out the best in their people. He has shared his experience in the areas of leadership and service with some of the top companies in America - companies like FedEx, Corporate Express, DePaul University, Delta Airlines, Hanley Wood and more. Click here to email Bob direct
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