Speaking at ACCE

I am speaking next week at the ACCE Conference in Las Vegas.  I would love to see you there.  I speak on Wednesday at 2:15pm.  The session is “Culture Shift - Moving People Forward.” I will share seven steps to transforming the culture in your contact center.  You can find out more about the conference here:  http://www.icmi.com/acce2009/

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  • Relational Leadership
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• Call Center Audit

  Have you ever wished you could have an experienced expert develop a plan to improve your call center? Need to reduce costs and improve customer service? We can help! Contact Bob Furniss today for a free 30 minute review of your issues to find out how our Call Center Audit can help you. Click here to email Bob direct.

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  ACCE 2009 Add new tag customer experience customer service frontline Leadership manager Networking

• Bob Furniss

  As founder and President of Touchpoint Associates, Inc., Bob Furniss has more than 25 years of experience in the customer service field - assisting organizations to increase productivity and profits by bringing out the best in their people. He has shared his experience in the areas of leadership and service with some of the top companies in America - companies like FedEx, Corporate Express, DePaul University, Delta Airlines, Hanley Wood and more. Click here to email Bob direct

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