Restart – again….
It has been a while since I posted here on my blog. Life has a way of getting in the way what is important. In my new role at St. Jude Children’s Research Hospital I find my days (and often nights) filled with new work and new opportunity.
I tell myself often that I need to devote time each day or each week to writing again – and then I forget to eat the frog (see previous post) and another day and week and month goes by with nothing. But, this post hopefully the beginning of more – and hopefully a new day of consistent posts. Thanks for reading!
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Bob Furniss
For more than 30 years Bob Furniss’ career has focused on helping companies improve customer experiences. As the Director of Bluewolf’s Service Cloud practice (Bluewolf.com), Bob leads a team of consultants focused on improving customer service and engagement. The Bluewolf team works with clients in three key areas: Salesforce Service Cloud strategy/implementation; Social Media strategy and implementation in the contact center; and creating vision blueprints to help companies set a new course for their contact centers in the areas of people and technology.
Bob's career includes leadership positions in the areas of Contact Centers, Customer Experience, and Marketing with Touchpoint Associates, St. Jude Children’s Research Hospital, and several other leading companies.
Click here to email Bob direct
