Recommended Websites
If you are thinking that the last thing you need is another website to visit - think again. Here is a great list of sites that will enhance your world as a personal and professional leader.
- Call Centers / CRM Websites:
- Destination CRM - This is a great site for the latest articles about powerful impact of CRM. There is also usually some horror stories that will help you avoid the pitfalls of ineffective implementation. Bob was recently featured in the article “Six Common Contact Center Mistakes”.
- 1 to1 Magazine - I love this magazine. Although it is sometimes seen as a marketing magazine, there is always great articles about the contact center or how to improve overall customer experiences.
- Customer Management Insight - This site is a great extension of their monthly magazine. If you are looking for information about technology, their Buyer’s Guide is a great place to start. Click here for a free subscription to the magazine.
- Contact Center World - Although you have to sign-up to reach much of the information, a free membership will allow you to access many great articles. For a monthly fee you can access more information than you can possibly digest in any one week. Bob is a Certified Expert for this site and often responds to the questions posed in their customer forums.
- CRM Buyer - This site offers daily postings of great articles about CRM, contact centers and more. Check out Bob’s latest contribution that is actually an excerpt from the book “Ideas at Work” - “The Need For A Comprehensive Call Center”
- Personal Growth Websites:
- Personality Test - here is a neat and FREE personality test. We often talk about the importance of knowing your personality type to lead others better. Although it is not Myers Briggs, it is a cool little alternative. By-the-way, you can take the Myers Briggs Personality Assessment at this site for $175 - (http://www.capt.org/take-mbti-assessment/mbti.htm). Another alternative is the book listed in the Recommended Reading - “Please Understand Me.”
- Ken Blanchard - I just love Ken Blanchard. I saw him speak recently and realized what an impact he has had on my life as a manager. I read many of his books as a young manager (One-Minute Manager, Who Moved My Cheese and more). You will have to give them your e-mail address to sign-up for the newsletter, but it is a great read every time. I also love his new ministry Lead Like Jesus
- Relational Leadership - I recently had the opportunity to attend one of Gary Smalley’s conferences. I came home with a briefcase full of books on relationships. Click on the menu item “ARTICLES” to access some great work on relationship - at home, at work and throughout your life!
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Bob Furniss
As founder and President of Touchpoint Associates, Inc., Bob Furniss has more than 25 years of experience in the customer service field - assisting organizations to increase productivity and profits by bringing out the best in their people. He has shared his experience in the areas of leadership and service with some of the top companies in America - companies like FedEx, Corporate Express, DePaul University, Delta Airlines, Hanley Wood and more.
Click here to email Bob direct -
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