Companies are constantly seeking new ideas for improving the customer experience. The place to start is with the front-line people that interact with customers every day. “Ideas at Work” provides real solutions to real problems based on real experience. Executives, managers and agents will find powerful ideas that have transformed organizations at every level. Available online for $24.95.

Learn how to reach your potential from some of the most successful possibility thinkers. Bob joins some of America”s leading authors, including Stephen Covey and Brian Tracey in this amazing anthology. The book offers frank and intimate interviews with men and women whose passion and determination have helped them reach the top!

Ferrazzi presents a whirlwind of ideas to widen your circle of contacts that goes way beyond the usual stale concepts of “networking.”

This is the book that you should read next – it has been my top “recommendation” for the past 12 months!

The guru of Gen X and Gen Y had written a new book that applies to everyone. He explains to any employees the advantage of accepting empowerment and becoming the boss, whether you have the title or not.

If you have ever been to Disney World you know the experience is very different. This is a great little book about the things that are done “on purpose” to make your visit magical. You are sure to find a story or idea that you can use in your business.

If you speak in small groups or large, you will be amazed at how the audience will react if you tell a good story. Doug Stephenson captures the “why” and the “how” in easy to understand and follow concepts. I recommend this book to everyone that speaks or wants to communicate via stories. I have given it to friends who are financial planners, pastors, teachers and leaders of companies. The concepts are not magic but with some work you will tell a story with a brand new level of success.

Although the book is about leading a team of Navy Shipmen, the words of wisdom from Michael Abrashoff will give you real insight into how to lead your team.

The basis for moving your organization to change. Read this and change your perspective then change your organization to make them great.

The first book for every call center manager. Without the knowledge offered in this book about the inter-workings of forecasting and scheduling you cannot be a successful leader of a call center – it is that simple!

This is an updated version of a book that I read over 20 years ago. If you want to understand yourself and your people, then buy this book today. As we discuss in our speaking programs, I believe that relationships are key to success as a leader and manager of people.

Read the amazing story of how the students of Union University survived an F4 Tornado on February 2, 2009. The first chapter chronicles the amazing story of Bob’s son who was buried in the ruble of Water’s Commons with six other guys. 25 feet deep, under 3.5 tons of steel and concrete, hear how they coped for more than four hours before rescue came. All seven guys survived – along with more than 1100 students who were also on campus.

This is the best Christian book I have read in 10 years. If you want to see God in a new light in your everyday walk, this is the one for you. It is irreverent, insightful and funny. I have read it three times in the past two years!

I recently saw John Maxwell speak at a conference. He has a great life story and this book takes that story and shows you how to be a better leader.