New Contact Center Pipeline Articles
I recently had the opportunity to write several articles for Contact Center Pipeline. This is a great publication that offers REAL SOLUTIONS for contact centers and support services. The newsletter consistently showcases some of the best writers and editors in the business and I am proud to be on the team!
You can download my articles here:
“Developing A High-Powered Frontline” - Download CC Pipeline June
“Coaching Champions” - Download CC Pipeline August
You can recieve a 10% discount on the electronic or print/electronic version of the monthly newsletter enterning the code “BobF” in the special offer / coupon box at checkout: www.contactcenterpipeline.com
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Bob Furniss
As founder and President of Touchpoint Associates, Inc., Bob Furniss has more than 25 years of experience in the customer service field - assisting organizations to increase productivity and profits by bringing out the best in their people. He has shared his experience in the areas of leadership and service with some of the top companies in America - companies like FedEx, Corporate Express, DePaul University, Delta Airlines, Hanley Wood and more.
Click here to email Bob direct -
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