“Lead With Your Heart” Syndicated by CustomerThink.com

I received some exciting news last week from Bob Thompson, CEO and Editor-in-Chief of CustomerThink.com.   Lead With Your Heart has been syndicated effective immediately.   This is a great opportunity and will give me the opportunity to share insight with a whole new set of readers.  CustomerThink is a global thought leader in Customer-Centric business management.  The site that provides blogs, news and insight with a focus on Customer Experience.

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  Have you ever wished you could have an experienced expert develop a plan to improve your call center? Need to reduce costs and improve customer service? We can help! Contact Bob Furniss today for a free 30 minute review of your issues to find out how our Call Center Audit can help you. Click here to email Bob direct.

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• Bob Furniss

  As founder and President of Touchpoint Associates, Inc., Bob Furniss has more than 25 years of experience in the customer service field - assisting organizations to increase productivity and profits by bringing out the best in their people. He has shared his experience in the areas of leadership and service with some of the top companies in America - companies like FedEx, Corporate Express, DePaul University, Delta Airlines, Hanley Wood and more. Click here to email Bob direct
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