<?xml version="1.0" encoding="UTF-8"?><rss version="0.92">
<channel>
	<title>Lead With Your Heart</title>
	<link>http://www.bobfurniss.com</link>
	<description>Ideas about leadership, management and life by Bob Furniss</description>
	<lastBuildDate>Sun, 05 Feb 2012 19:00:44 +0000</lastBuildDate>
	<docs>http://backend.userland.com/rss092</docs>
	<language>en</language>
	

	<item>
		<title>Tornadoes, Anniversaries and Personal Blessings&#8230;</title>
		<description><![CDATA[Today is a very special day for my family.  It has been four years since a Category 4 tornado hit Union University in Jackson TN.  In the blink of an eye my son and six other guys were buried under what first responders said was &#8220;three to four tons of debris.&#8221;   When I look [...]]]></description>
		<link>http://www.bobfurniss.com/tornadoes-anniversaries-and-personal-blessings/</link>
			</item>
	<item>
		<title>Restart &#8211; again&#8230;.</title>
		<description><![CDATA[It has been a while since I posted here on my blog.  Life has a way of getting in the way what is important.  In my new role at St. Jude Children&#8217;s Research Hospital I find my days (and often nights) filled with new work and new opportunity. I tell myself often that I need [...]]]></description>
		<link>http://www.bobfurniss.com/restart-again/</link>
			</item>
	<item>
		<title>What would you do if you had 30 extra minutes?</title>
		<description><![CDATA[Thanks to Chris Brogan for a recent post at chrisbrogan.com on the same subject.  He asks the same question. So what is our answer as you are a frontline Supervisor?  Would you spend time catching-up on email? Finishing-up a report? Finally get  a chance to take a lunch-break? How about this &#8211; what you spent [...]]]></description>
		<link>http://www.bobfurniss.com/what-would-you-do-if-you-had-30-extra-minutes/</link>
			</item>
	<item>
		<title>Passion Produces Passion</title>
		<description><![CDATA[I recently had a conversation with one of my colleagues in the industry.  We talked about why one company struggles with turnover and low morale while another company flourishes?  We came to the conclusion that the answer is often leadership! As we continued to talk, this story unfolded. He told me a story of how [...]]]></description>
		<link>http://www.bobfurniss.com/passion-produces-passion/</link>
			</item>
	<item>
		<title>People are Valuable</title>
		<description><![CDATA[About 15 years ago, I had a manager tell me that I would never go anywhere because I cared too much about the people that worked for me. He said that I needed to pay more attention to the business and less attention to whether people were happy. Well, here I am 15 years later [...]]]></description>
		<link>http://www.bobfurniss.com/people-are-valuable/</link>
			</item>
	<item>
		<title>Social Media &#8211; Are You Ready?</title>
		<description><![CDATA[What a great day. I spoke this morning at the ACCA group (Austin Contact Center Alliance) annual meeting. ACCA is one of the best-run local call center groups in the country. Jewell Parker and the board do a great job. And I don’t say that because they have asked me to speak three years in [...]]]></description>
		<link>http://www.bobfurniss.com/669/</link>
			</item>
	<item>
		<title>Priorities Are Sometimes Like Frogs</title>
		<description><![CDATA[Have you looked up lately and wondered how the heck it got to be September? Seriously? So why am I in the contemplative mood? Because I just realized it has been more than 60 days since I last posted to the blog. It does no seem that long, but there it is in black and [...]]]></description>
		<link>http://www.bobfurniss.com/priorities-are-sometimes-like-frogs/</link>
			</item>
	<item>
		<title>Hot Topics @ ACCE 2010 Conference</title>
		<description><![CDATA[New Orleans in mid-June redefines the word humidity. I am from Memphis and we thought we invented the word, but a week in NO let me know we are B-league at best. So, it was hot… but so was the sharing and learning at ICMI’s ACCE Conference. Traditionally one of the best call center conferences, [...]]]></description>
		<link>http://www.bobfurniss.com/hot-topics-acce-2010-conference/</link>
			</item>
	<item>
		<title>Looking Through the Lens of Your Employees</title>
		<description><![CDATA[I recently had the privilege recently to take a tour of St. Jude Children’s Research Hospital in Memphis, TN. St. Jude is unlike any other pediatric treatment and research facility in the world. The discoveries made there have changed how the world treats children with cancer and catastrophic diseases. It is a place where cutting-edge [...]]]></description>
		<link>http://www.bobfurniss.com/looking-through-the-lens-of-your-employees/</link>
			</item>
	<item>
		<title>Checkout New Article for Cutter IT Journal</title>
		<description><![CDATA[I recently had the opportunity to be a guest editor for the Cutter IT Journal.  The article focuses on leadership within the IT organization but has some great learning for anyone in a leadership position. The editors also picked one of my quotes from the article as the Quote of the Day: &#8220;Culture plays an [...]]]></description>
		<link>http://www.bobfurniss.com/checkout-new-cutter-article/</link>
			</item>
</channel>
</rss>

