Download Stuff Here
This is the place to download PDF versions of various BOB STUFF – like magazine articles, workshop handouts, etc.
For the latest articles check out Bob’s blog “Lead With Your Heart” at: www.bobfurniss.com
Magazine Articles
- Contact Professional Magazine – Bob writes about Time Management in cover article – Download CMP Jan 2009
- Contact Professional Magazine – “Make Customer Feedback Relevant” Download CMP
- CustomerThink.com – “Nurture Passion in Your Employees”
- CustomerThink.com – “Because I Said So Isn’t Enough”
- Connections.com – “Who Are These People?”
- CustomerThink.com – “Help Employees Spread Good Will”
- CustomerThink.com names Bob as member of the Global Advisory Council
- CustomerThink.com – “Don’t Be Afraid of Social Networks”
- Global CRM Certification – “Ordinary Touch Points”
- Contact Professional Magazine – “Empower Your Agents For Performance”
- CustomerThink.com – “Service Reps – Know Their Passion, Improve Their Performance”
- ThinkServices – “What Is Your Metric For Value?”
- Bob interviewed in DestinationCRM
- Contact Professional Magazine – “Driving Success In Your Contact Center”
- 1to1 Magazine – “Coaches or Time Cops?”
Workshop Handouts
- Planning to Lead Worksheet
- Social Media Workshop – Download a WORD document with all of the important links from the session: Social Media Resource List
Bob Furniss
As founder and President of Touchpoint Associates, Inc., Bob Furniss has more than 25 years of experience in the customer service field - assisting organizations to increase productivity and profits by bringing out the best in their people. He has shared his experience in the areas of leadership and service with some of the top companies in America - companies like FedEx, Corporate Express, DePaul University, Delta Airlines, Hanley Wood and more.
Click here to email Bob direct
