Download Stuff Here
This is the place to download PDF versions of various BOB STUFF – like magazine articles, workshop handouts, etc.
CC Demo 2012 Stuff – click here (live 10-9-12)
Magazine Articles
- Contact Professional Magazine – Bob writes about Time Management in cover article – Download CMP Jan 2009
- Contact Professional Magazine – “Make Customer Feedback Relevant” Download CMP
- CustomerThink.com – “Nurture Passion in Your Employees”
- CustomerThink.com – “Because I Said So Isn’t Enough”
- Connections.com – “Who Are These People?”
- CustomerThink.com – “Help Employees Spread Good Will”
- CustomerThink.com names Bob as member of the Global Advisory Council
- CustomerThink.com – “Don’t Be Afraid of Social Networks”
- Global CRM Certification – “Ordinary Touch Points”
- Contact Professional Magazine – “Empower Your Agents For Performance”
- CustomerThink.com – “Service Reps – Know Their Passion, Improve Their Performance”
- ThinkServices – “What Is Your Metric For Value?”
- Bob interviewed in DestinationCRM
- Contact Professional Magazine – “Driving Success In Your Contact Center”
- 1to1 Magazine – “Coaches or Time Cops?”
Bob Furniss
For more than 30 years Bob Furniss’ career has focused on helping companies improve customer experiences. As the Director of Bluewolf’s Service Cloud practice (Bluewolf.com), Bob leads a team of consultants focused on improving customer service and engagement. The Bluewolf team works with clients in three key areas: Salesforce Service Cloud strategy/implementation; Social Media strategy and implementation in the contact center; and creating vision blueprints to help companies set a new course for their contact centers in the areas of people and technology.
Bob's career includes leadership positions in the areas of Contact Centers, Customer Experience, and Marketing with Touchpoint Associates, St. Jude Children’s Research Hospital, and several other leading companies.
Click here to email Bob direct
