Download Stuff Here

This is the place to download PDF versions of various BOB STUFF - like magazine articles, workshop handouts, etc.

ACCE Social Media Session

Download a WORD document with all of the important links from the session:  ACCE Social Media Resource List

Magazine Articles

1. Contact Professiona Magazine - Bob writes about Time Management in cover article - Download CMP Jan 2009
2. Contact Professional Magazine - “Make Customer Feedback Relevant” - Download CMP Dec 2008

Online Articles

1. CustomerThink.com - “Nurture Passion in Your Employees” - click here
2. CustomerThink.com - “Because I Said So Doesn’t Cut It” - click here

Workshop Handouts

1. Planning to Lead Worksheet

There are many more already posted on my company website:

CLICK HERE to go to Touchpoint Associates.com

More categories and documents are on the way here soon!

• Categories

  • Engagement
  • Leadership
  • Management
  • People
  • Relational Leadership
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• Call Center Audit

  Have you ever wished you could have an experienced expert develop a plan to improve your call center? Need to reduce costs and improve customer service? We can help! Contact Bob Furniss today for a free 30 minute review of your issues to find out how our Call Center Audit can help you. Click here to email Bob direct.

• Special Offer

  Book Bob today for a workshop or speech and receive up to 25 free copies of his book, "Ideas At Work" for your participants. Click here to email Bob direct.

• Tag Cloud

  ACCE 2009 Add new tag customer experience customer service frontline Leadership manager Networking

• Bob Furniss

  As founder and President of Touchpoint Associates, Inc., Bob Furniss has more than 25 years of experience in the customer service field - assisting organizations to increase productivity and profits by bringing out the best in their people. He has shared his experience in the areas of leadership and service with some of the top companies in America - companies like FedEx, Corporate Express, DePaul University, Delta Airlines, Hanley Wood and more. Click here to email Bob direct

• Recommended Websites

  • Touchpoint Associates, Inc.

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