Magazine  ARticles

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Magazine Articles

1. Contact Professional Magazine – Bob writes about Time Management in cover article – Download CMP
2. Contact Professional Magazine – “Make Customer Feedback Relevant” Download CMP
3. CustomerThink.com – “Nurture Passion in Your Employees”
4. CustomerThink.com – “Because I Said So Isn’t Enough”
5. Connections.com – “Who Are These People?”
6. CustomerThink.com – “Help Employees Spread Good Will”
7. CustomerThink.com names Bob as member of the Global Advisory Council
8. CustomerThink.com – “Don’t Be Afraid of Social Networks”
9. Contact Professional Magazine – “Empower Your Agents For Performance”
10. CustomerThink.com – “Service Reps – Know Their Passion, Improve Their Performance”
11. ThinkServices – “What Is Your Metric For Value?”
12. Bob interviewed in DestinationCRM
13. Contact Professional Magazine – “Driving Success In Your Contact Center”
14. 1to1 Magazine – “Coaches or Time Cops?”