Magazine ARticles
Magazine Articles
- Contact Professional Magazine – Bob writes about Time Management in cover article – Download CMP
- Contact Professional Magazine – “Make Customer Feedback Relevant” Download CMP
- CustomerThink.com – “Nurture Passion in Your Employees”
- CustomerThink.com – “Because I Said So Isn’t Enough”
- Connections.com – “Who Are These People?”
- CustomerThink.com – “Help Employees Spread Good Will”
- CustomerThink.com names Bob as member of the Global Advisory Council
- CustomerThink.com – “Don’t Be Afraid of Social Networks”
- Contact Professional Magazine – “Empower Your Agents For Performance”
- CustomerThink.com – “Service Reps – Know Their Passion, Improve Their Performance”
- ThinkServices – “What Is Your Metric For Value?”
- Bob interviewed in DestinationCRM
- Contact Professional Magazine – “Driving Success In Your Contact Center”
- 1to1 Magazine – “Coaches or Time Cops?”