Bob Furniss - Service By Design
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Magazine  ARticles


Magazine Articles

  1. Contact Professional Magazine – Bob writes about Time Management in cover article – Download CMP
  2. Contact Professional Magazine – “Make Customer Feedback Relevant” Download CMP
  3. CustomerThink.com – “Nurture Passion in Your Employees”
  4. CustomerThink.com – “Because I Said So Isn’t Enough”
  5. Connections.com – “Who Are These People?”
  6. CustomerThink.com – “Help Employees Spread Good Will”
  7. CustomerThink.com names Bob as member of the Global Advisory Council
  8. CustomerThink.com – “Don’t Be Afraid of Social Networks”
  9. Contact Professional Magazine – “Empower Your Agents For Performance”
  10. CustomerThink.com – “Service Reps – Know Their Passion, Improve Their Performance”
  11. ThinkServices – “What Is Your Metric For Value?”
  12. Bob interviewed in DestinationCRM
  13. Contact Professional Magazine – “Driving Success In Your Contact Center”
  14. 1to1 Magazine – “Coaches or Time Cops?”
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