Customer Payback – United Pays the Price!
Writing deliverables for consulting clients and articles for magazines and white papers means not enough time to write here. Will try again to do better. But just tweeted about this and wanted to share it in the blog.
Tweet:
Old days: Bad experience? Tell 9 people! Today: Tell 641,937 (so far)! Social networking is changing everything! EVERY experience is now important. http://tinyurl.com/lwel72.
Check-out this video to see the ultimate customer payback!
1to1 Magazine – Great free resource!
If you do not get 1to1 Magazine, you should. Here is a link to the online version for this month: click here and here is a place where you can sign-up for a free digital subscription: click here. Great articles and case studies about improving the customer experience!
Three… Two… One…. Launch!
Welcome to my NEW blog…
Spend a couple of minutes and check out the posts below. I am planning to post several times each week.
Click on Download Stuff and check out the PDF about TIME MANAGEMENT. It was the cover article in last month’s Contact Professional Magazine.
In the past month, I have had the opportunity to conduct workshops at State Farm, Hewitt Associates and Deloitte Services – all great groups of frontline leaders. If your company is looking for a workshop or speaker for an upcoming event, please contact me for a customized approach. We are also excited about our partnership with Aspect Software – to offer Management Impact Programs to their clients.
I would love your feedback about the site… just click on Comments.
OH – one more thing – if you are on Twitter, I would love to follow-you – just click on the Follow-me Button and I will follow-you-back 
Bob Furniss
As founder and President of Touchpoint Associates, Inc., Bob Furniss has more than 25 years of experience in the customer service field - assisting organizations to increase productivity and profits by bringing out the best in their people. He has shared his experience in the areas of leadership and service with some of the top companies in America - companies like FedEx, Corporate Express, DePaul University, Delta Airlines, Hanley Wood and more.
Click here to email Bob direct
