Advent Conspiracy
Typically this blog is focused on business and the concepts of leadership. This post is a little different. It is the time of year when many of us focus on family and the more important things in our lives. Several months ago I became an active participant in something called the Advent Conspiracy. You may have heard about it this past week in the news: Yahoo.
I actually found the movement last year and shared the concepts with our college ministry this year. As part of putting the learning into action, the students chose Point of Impact as their charity of choice for giving this year. www.POIHN.org. The students finished the program this morning, raising more than $900 to buy backpacks for children in Honduras. Just amazing!
The concepts of the movement is four-fold – Worship Fully, Spend Less, Give More and Love All. The idea is not to turn away from gift-giving but to make gifts more meaningful – to spend less money while making gifts more relational. This refocus to family and faith has been pretty powerful in my life. Again, it is not about forcing the concepts on others but about the very personal decision to make the change in perspective. You can learn more at www.adventconspiracy.org.
Yes – the post is a little out of the ordinary – but that is want Advent Conspiracy is all about. I just wanted to share my personal story of how AC has made a difference in our Christmas this year.
“Lead With Your Heart” Syndicated by CustomerThink.com
I received some exciting news last week from Bob Thompson, CEO and Editor-in-Chief of CustomerThink.com. Lead With Your Heart has been syndicated effective immediately. This is a great opportunity and will give me the opportunity to share insight with a whole new set of readers. CustomerThink is a global thought leader in Customer-Centric business management. The site that provides blogs, news and insight with a focus on Customer Experience.
New Contact Center Pipeline Articles
Filed under: Leadership, Management, People, Uncategorized
I recently had the opportunity to write several articles for Contact Center Pipeline. This is a great publication that offers REAL SOLUTIONS for contact centers and support services. The newsletter consistently showcases some of the best writers and editors in the business and I am proud to be on the team!
You can download my articles here:
“Developing A High-Powered Frontline” – Download CC Pipeline June
“Coaching Champions” – Download CC Pipeline August
You can recieve a 10% discount on the electronic or print/electronic version of the monthly newsletter enterning the code “BobF” in the special offer / coupon box at checkout: www.contactcenterpipeline.com
Bob Furniss
As founder and President of Touchpoint Associates, Inc., Bob Furniss has more than 25 years of experience in the customer service field - assisting organizations to increase productivity and profits by bringing out the best in their people. He has shared his experience in the areas of leadership and service with some of the top companies in America - companies like FedEx, Corporate Express, DePaul University, Delta Airlines, Hanley Wood and more.
Click here to email Bob direct
