“Lead With Your Heart” Syndicated by CustomerThink.com

I received some exciting news last week from Bob Thompson, CEO and Editor-in-Chief of CustomerThink.com.   Lead With Your Heart has been syndicated effective immediately.   This is a great opportunity and will give me the opportunity to share insight with a whole new set of readers.  CustomerThink is a global thought leader in Customer-Centric business management.  The site that provides blogs, news and insight with a focus on Customer Experience.

New Contact Center Pipeline Articles

I recently had the opportunity to write several articles for Contact Center Pipeline.  This is a great publication that offers REAL SOLUTIONS for contact centers and support services.  The newsletter consistently showcases some of the best writers and editors in the business and I am proud to be on the team!

You can download my articles here:

“Developing A High-Powered Frontline” - Download CC Pipeline June

“Coaching Champions” - Download CC Pipeline August

You can recieve a 10% discount on the electronic or print/electronic version of the monthly newsletter enterning the code “BobF” in the special offer / coupon box at checkout:  www.contactcenterpipeline.com

Customer Payback - United Pays the Price!

Writing deliverables for consulting clients and articles for magazines and white papers means not enough time to write here.  Will try again to do better.  But just tweeted about this and wanted to share it in the blog.

Tweet:

Old days: Bad experience? Tell 9 people!  Today: Tell 641,937 (so far)!  Social networking is changing everything!  EVERY experience is now important. http://tinyurl.com/lwel72.

Check-out this video to see the ultimate customer payback!

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