Originally Posted on ICMI
Nothing like a round number on the calendar to make us reflect on where we have come as an industry, and where we are going.
It can take one’s breath away to think of all that has changed in this past decade. Just think:
Here are four things to think about to make the most of what might come in the next decade:
Read the rest here on the ICMI blog....
Customer Experience, Employee Engagement, Frontline Leadership,