About Bob
For more than 27 years, Bob Furniss has worked with companies to help them understand and improve their customers’ experiences. His company Touchpoint Associates, Inc. works with companies to improve how their employees serve customers by energizing the entire organization. Touchpoint’s strategic consulting, training and mentoring programs are adaptive, targeted – and have made a difference at some of the top companies in the world. Bob would love to do the same for your company.
Bob is a Certified Associate for the International Customer Management Institute (ICMI), the leading global provider for of comprehensive resources for customer management professionals – www.icmi.com. He was recently named as a Senior Consultant with the Cutter Consortium, a unique IT advisory firm, comprising a group of more than 150 internationally recognized experts who have come together to offer research, consulting, training, and executive education to our clients – www.cutter.com.
Bob would love to talk about your needs at your company. You can reach him at bfurniss@touchpointassociates.com. His company website is www.touchpointassociates.com
You can check-out Bob’s large list of clients here.
What are people saying about Bob’s programs – click here
Want to know more about Bob? See below…
Real Experience
Bob has the uncanny ability to connect with people at every level of the organization – to make complex ideas simple and memorable. His sense of humor, extensive experience and real-life stories make him one of the most inspiring speakers you will ever meet.
Having consulted with some of the top organization in America – FedEx, Corporate Express, Delta Airlines and De Paul University; he understands how to make people more productive – through better leadership, improved processes and strategic change. He understands the importance of results and can coach your organization in the successful pursuit of its objectives.
Whether you are planning a quarterly employee rally, a user’s conference, a trade show or a weekend management retreat, Bob can help you educate and motivate your group.
For more than 27 years, Bob Furniss has worked with companies to help them understand and improve their customers’ experiences. His company Touchpoint Associates, Inc. works with companies to improve how their employees serve customers by energizing the entire organization. Touchpoint’s strategic consulting, training and mentoring programs are adaptive, targeted – and have made a difference at some of the top companies in the world. Bob would love to do the same for your company.
Bob just released two new books – “Ideas At Work,” co-authored with partner Scott O. Thomas, which provides a unique gathering of smart ideas that will dramatically improve the customer experience. He also recently released a new book with Stephen Covey – “Mission Possible” – a collection of interviews with men and women whose passion and determination have helped them reach the top.
Bob is a member of the National Speaker Association (NSA) and has been a featured speaker and keynote at many industry conferences, including ICCM, ACCE, SSPA, CRM Solutions and TopRep. He has also been published in many industry publications including 1to1 Magazine, Customer Interaction Solutions Magazine, Contact Center World, CRM Magazine, and SSPA News.
Want to know even more? How about some Personal Stuff About Bob
- Dad – best part of life
- Husband – blessed for more than 30 years
- Speaking – love it… absolutely LOVE IT!
- Writing – new-found obsession
- Leadership – teaching it to others, learning more about it myself
- Photography – top hobby
- Teaching in the college ministry at church – making a difference on the next generation… I hope
- Passions in life – Going to Honduras on short-term missionary trips – refocuses my life on what is important – service, giving, loving kids
- Sports Teams:
- Pittsburg Steelers (since the days of Terry and Mean Joe – we are huge fans – our dog is named Steeler)
- University of Memphis – great basketball (before Calipari left) and my daughter’s alma mater
- University of North Carolina – my son’s favorite basketball team and mine too (since the days of Michael Jordan)
- Chicago Cubs (my son’s favorite team)
- College football – SEC Teams (my son is wrong they ARE the best conference)
- Union University – national champs in girls basketball, my son’s college and the place of the tornado miracle
- On my TIVO – Lost, Grey’s Anatomy, CSI Miami, My Boys, Saving Grace
- Politics – love ‘em
- Reading – Newsweek, Christianity Today, Donald Miller, John Maxwell, Keith Farazzi
- Online – Twitter (occationally), LinkedIn (business connections) Facebook (personal stuff – addicted)
Bob’s Heart – The Kids of Honduras
If you hear Bob speak, the conversation will almost always shift to his passion for his family and his work in Honduras. He works with Point Of Impact (POI) Ministries and has made the trip to Honduras many times over the past four years. You can find out more about the ministry at www.poihn.org. Bob’s other passion is photography. He took more than 2000 photos on a recent trip – with the majority capturing the smiling faces of the kids in Tegucigalpa. You can view a slide show of the photos below:
Bob’s Son – Survives F4 Tornado
You may have heard about the amazing story of the rescue of his son Kevin from the ruble of the college commons building at Union University demolished by an F4 tornado on Feb 5, 2008. The story is chronicled in the book God in the Whirlwind available on the Resources page. You can read Kevin’s story here in blog form: www.kevinstatus.blogspot.com
Bob Furniss
As founder and President of Touchpoint Associates, Inc., Bob Furniss has more than 25 years of experience in the customer service field - assisting organizations to increase productivity and profits by bringing out the best in their people. He has shared his experience in the areas of leadership and service with some of the top companies in America - companies like FedEx, Corporate Express, DePaul University, Delta Airlines, Hanley Wood and more.
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