Nominate Someone Special Today!

If you are a leader in a call center or support center, here is a great opportunity to recognize your top agents for their work with customers.  ICMI (International Customer Management Institute) has an annual program to recognize top agents - The Spirit of Service Awards.  I had the great opportunity to speak at the 2008 online awards banquet and will again this year be speaking to the participants.  You can find out more about the nomination process by clicking here SPIRIT AWARDS.

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• Call Center Audit

  Have you ever wished you could have an experienced expert develop a plan to improve your call center? Need to reduce costs and improve customer service? We can help! Contact Bob Furniss today for a free 30 minute review of your issues to find out how our Call Center Audit can help you. Click here to email Bob direct.

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  Book Bob today for a workshop or speech and receive up to 25 free copies of his book, "Ideas At Work" for your participants. Click here to email Bob direct.

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• Bob Furniss

  As founder and President of Touchpoint Associates, Inc., Bob Furniss has more than 25 years of experience in the customer service field - assisting organizations to increase productivity and profits by bringing out the best in their people. He has shared his experience in the areas of leadership and service with some of the top companies in America - companies like FedEx, Corporate Express, DePaul University, Delta Airlines, Hanley Wood and more. Click here to email Bob direct

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