Customer Payback – United Pays the Price!

Writing deliverables for consulting clients and articles for magazines and white papers means not enough time to write here.  Will try again to do better.  But just tweeted about this and wanted to share it in the blog.

Tweet:

Old days: Bad experience? Tell 9 people!  Today: Tell 641,937 (so far)!  Social networking is changing everything!  EVERY experience is now important. http://tinyurl.com/lwel72.

Check-out this video to see the ultimate customer payback!

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  As founder and President of Touchpoint Associates, Inc., Bob Furniss has more than 25 years of experience in the customer service field - assisting organizations to increase productivity and profits by bringing out the best in their people. He has shared his experience in the areas of leadership and service with some of the top companies in America - companies like FedEx, Corporate Express, DePaul University, Delta Airlines, Hanley Wood and more. Click here to email Bob direct
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