Nominate Someone Special Today!
Filed under: Engagement, Management, People, Relational Leadership
If you are a leader in a call center or support center, here is a great opportunity to recognize your top agents for their work with customers. ICMI (International Customer Management Institute) has an annual program to recognize top agents - The Spirit of Service Awards. I had the great opportunity to speak at the 2008 online awards banquet and will again this year be speaking to the participants. You can find out more about the nomination process by clicking here SPIRIT AWARDS.
1to1 Magazine - Great free resource!
If you do not get 1to1 Magazine, you should. Here is a link to the online version for this month: click here and here is a place where you can sign-up for a free digital subscription: click here. Great articles and case studies about improving the customer experience!
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Bob Furniss
As founder and President of Touchpoint Associates, Inc., Bob Furniss has more than 25 years of experience in the customer service field - assisting organizations to increase productivity and profits by bringing out the best in their people. He has shared his experience in the areas of leadership and service with some of the top companies in America - companies like FedEx, Corporate Express, DePaul University, Delta Airlines, Hanley Wood and more.
Click here to email Bob direct -
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