Let’s get this started…
Welcome to my first post. I guess it is time to join the 50 millions of other blogs that are already on the internet. Technorati, a company that tracks internet usage, sis now tracking over 70 million weblogs, and there are about 120,000 new weblogs being created worldwide each day. That’s about 1.4 blogs created every second of every day.
So my little blog will be just one more addition to a very big world. Time will tell if I have anything to say that is worthy of the addition 
I expect to focus in several directions – frontline management – customer service experiences – and personal observations about life and leadership. The goal will be to learn from both good and bad experiences.
I am not actually sure whether I will post daily – although that is the goal. There may be some days where life and work get in the way of sharing an idea. I also hope to have some guest writers from time to time.
I hope it will be funny and serious, happy and sad, normal and twisted – but most of all thought-provoking. I have been in the customer service industry for over 27 years.
Hope you enjoy, and if you have a comment or an idea to share, please feel free to post your comments. Comments are monitored before they are posted – primarily to keep them sane and safe for consumption. But, if you disagree with me, please post that too – I promise to post just about anything you want to share.
So, here we go – hope you enjoy it.
Bob Furniss
As founder and President of Touchpoint Associates, Inc., Bob Furniss has more than 25 years of experience in the customer service field - assisting organizations to increase productivity and profits by bringing out the best in their people. He has shared his experience in the areas of leadership and service with some of the top companies in America - companies like FedEx, Corporate Express, DePaul University, Delta Airlines, Hanley Wood and more.
Click here to email Bob direct
